Privacy Policy
Last Updated: January 27, 2026
At QuickWave Buena Park Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
When you contact us for towing or roadside assistance services, we collect information necessary to provide you with prompt and effective help. This includes your name, phone number, location, vehicle information (make, model, year, color, license plate), and a description of your service needs.
When you submit a quote request through our website, we collect the information you provide in the form, which may include your name, email address, phone number, and details about your service request.
We may also collect payment information such as credit card details when you pay for services. Payment information is processed securely through our payment processor and is not stored on our servers.
How We Use Your Information
We use the information you provide to deliver the towing and roadside assistance services you request. This includes dispatching drivers to your location, communicating with you about service status, processing payments, and maintaining records of services provided.
We may use your contact information to follow up on your service experience, respond to your inquiries, or provide information about our services that may be relevant to you.
Your information helps us improve our services, train our staff, and ensure quality control. We may analyze service data to optimize our response times and service coverage areas.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. Your information is confidential and used solely for providing you with towing services.
We may share your information with our drivers and dispatch staff as necessary to fulfill your service request. All team members are trained to handle customer information with care and confidentiality.
We may disclose your information if required by law, court order, or government regulation, or if necessary to protect the safety and rights of our company, our customers, or the public.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.
We may use analytics tools to collect information about website traffic, page views, and user behavior. This information is aggregated and does not personally identify you. It helps us understand how visitors interact with our site so we can make improvements.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and restricted access to customer information among our staff.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide you with services and fulfill the purposes outlined in this Privacy Policy. Service records are kept for business, legal, and tax purposes. If you wish to request deletion of your information, please contact us and we will respond to your request in accordance with applicable laws.
Your Privacy Rights
You have the right to access the personal information we hold about you. You may request a copy of your data by contacting us directly. If you believe any information we have about you is incorrect or incomplete, you can request that we update or correct it.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of any sale of personal information (though we do not sell personal information).
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page with a new revision date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
QuickWave Buena Park Towing
6281 Beach Blvd Ste 258
Buena Park, CA 90621
Phone: (714) 880-7943
Email: hello@buenaparktowingservice.com